Operations Specialist

We are looking for a detail-oriented Operations Specialist to support a contract assignment within a non-profit organization in New York, New York. This position will focus on operational performance, service analysis, and process support related to call center activity, consumer banking, and credit card operations. The ideal candidate brings strong analytical ability, a practical understanding of lending environments, and the ability to turn performance data into actionable operational insights.

Responsibilities:
• Track and interpret call center performance indicators to identify trends, gaps, and opportunities for operational improvement.
• Support day-to-day operational activities tied to credit card services and consumer banking workflows.
• Conduct criticality assessments to help prioritize issues, service impacts, and operational responses.
• Review performance data and prepare clear summaries for leadership and business stakeholders.
• Partner with cross-functional teams to improve efficiency, consistency, and service outcomes across operations.
• Assist in monitoring consumer lending processes to ensure activities align with established business expectations.
• Investigate operational issues, recommend practical solutions, and help drive timely resolution.
• Maintain accurate records, reporting materials, and operational documentation for ongoing business support.

Qualifications:

• 2+ years of experience in operations, business support, or a related analytical environment.
• Working knowledge of call center metrics and how they are used to measure service performance.
• Experience within the credit card industry, consumer banking, or consumer lending operations.
• Ability to perform criticality analysis and evaluate operational priorities effectively.
• Strong analytical and problem-solving skills with attention to detail.
• Proficiency in organizing data, preparing reports, and communicating findings clearly.
• Ability to work independently while collaborating effectively with cross-functional teams.

Compensation

$33.25-$38.50 Hourly

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