Customer Service Support Associate

We are looking for a Customer Service Support to provide attentive support to customers in Hinesburg, Vermont. This Long-term Contract position is ideal for someone who enjoys resolving service questions, handling high-volume communications, and ensuring accurate order processing. The person in this role will serve as a reliable point of contact for customers, delivering clear guidance and a positive experience across phone-based interactions.

Responsibilities:

• Respond to incoming customer calls professionally and address questions, concerns, and service requests with care.

• Support customers with internet-related inquiries by identifying issues, explaining next steps, and providing practical assistance.

• Enter and update customer orders accurately while maintaining complete and organized records.

• Manage a steady flow of inbound and outbound communication to follow up on requests and confirm resolution.

• Document customer interactions thoroughly to ensure continuity, accuracy, and timely service.

• Escalate complex concerns to the appropriate team when issues require additional technical or operational support.

• Maintain service quality standards by communicating clearly, listening actively, and resolving inquiries efficiently.

Qualifications:

• At least 1 year of experience in customer service, call center support, or a similar client-facing role.
• Ability to handle inbound calls efficiently while maintaining professionalism and attention to detail.
• Experience with order entry and updating customer information accurately in internal systems.
• Strong verbal communication skills and the ability to explain information clearly to customers.
• Comfortable managing both inbound and outbound calls in a fast-paced support environment.
• Solid problem-solving skills with a customer-focused approach to issue resolution.

Compensation

$23.80-$27.40 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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