Collections Specialist

We are looking for a Collections Specialist to join a university-affiliated organization in Wauwatosa, Wisconsin on a Contract basis to provide coverage during an employee leave. This role centers on resolving outstanding balances, engaging with students and customers regarding account status, and supporting healthy receivables performance in a busy, systems-oriented setting. The position works closely with finance and service partners while using Oracle, Banner, and Excel to maintain accurate records and move accounts toward resolution.

Responsibilities:
• Oversee a defined group of delinquent accounts and take timely action to improve collection outcomes.
• Examine billing records, payment activity, and account details to identify issues affecting outstanding balances.
• Communicate with students and customers to discuss past-due amounts, answer questions, and arrange practical repayment options.
• Record collection efforts, customer interactions, and account changes accurately within system tools.
• Partner with finance, billing, and customer support teams to resolve disputes and clear barriers to payment.
• Review aging data regularly to prioritize follow-up efforts and raise higher-risk accounts when appropriate.
• Use Oracle, Banner, and Excel to track receivables activity, maintain reporting, and support reconciliations.
• Follow established collection practices and compliance standards in all account-related activities.

Qualifications:

• At least 2 years of experience in collections, accounts receivable, or customer account management.
• Hands-on experience working with enterprise account systems such as Oracle and Banner.
• Strong verbal and written communication skills, including the ability to navigate sensitive payment discussions professionally.
• High attention to detail with consistent documentation and follow-through habits.
• Ability to manage a high-volume workload while maintaining accuracy and responsiveness.
• Proficiency with Excel for tracking, reporting, and account review.
• Background in commercial or consumer collections, billing collections, or broader credit and collection processes.

Compensation

Based on experience

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