Customer Service Representative

We are looking for a Customer Service Representative to join a respected Financial Services organization in Rock Island, Illinois in a contract role with the potential to become permanent. This position is ideal for someone who enjoys helping customers, navigating account-related questions, and delivering thoughtful service in a fast-paced insurance environment. You will play an important role in improving the customer experience by handling inquiries accurately, resolving issues efficiently, and supporting policyholders with professionalism and care.

Responsibilities:
• Respond to customer inquiries related to billing, policy details, account activity, and insurance products through a high-volume service environment.
• Review member information thoroughly and complete updates such as beneficiary changes, coverage adjustments, and payment method revisions with accuracy.
• Investigate customer concerns, assess available information, and determine appropriate solutions for more involved service situations.
• Document interactions clearly and maintain detailed records to support account accuracy and service continuity.
• Navigate multiple systems and Microsoft Office tools to access information, process requests, and manage follow-up tasks efficiently.
• Handle incoming calls professionally while providing clear guidance and a positive experience for policyholders and clients.
• Support payment-related requests and general account servicing needs in alignment with established procedures and quality expectations.

Qualifications:

• Previous experience in customer service, call center support, or a client-facing service role.
• Strong verbal communication skills with the ability to listen carefully and respond with clarity and empathy.
• Demonstrated ability to manage detailed account information while maintaining a high level of accuracy.
• Sound problem-solving skills and good judgment when addressing customer questions or escalated concerns.
• Proficiency with Microsoft Office and confidence working across multiple computer systems at the same time.
• Detail-oriented approach to customer interactions with a consistent focus on service quality.
• Background in insurance, life insurance, claims support, or payment processing is preferred.

Compensation

$17.58-$20.35 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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