Field Technician

We are looking for a Field Technician to support a Contract hardware refresh project based in Little Rock, Arkansas. This role involves traveling to multiple sites throughout the state to install, configure, and validate end-user equipment during after-hours deployment windows. The assignment is expected to run for eight weeks or longer, with work primarily scheduled Monday through Friday evenings, along with occasional weekend travel and inventory-related visits. Success in this position requires strong hands-on technical skills, reliability in the field, and the ability to keep deployments moving smoothly from installation through next-day go-live support.

Responsibilities:
• Travel to client locations across Arkansas to perform onsite hardware refresh activities and technical deployment support.
• Install, replace, and configure devices such as camera towers, signature pads, flatbed scanners, and other associated hardware.
• Prepare systems by imaging and reimaging equipment and executing deployment scripts to ensure devices are ready for use.
• Provide after-hours implementation support on weekdays and assist with next-morning go-live activities to confirm successful rollouts.
• Complete weekend travel as needed to reach assigned sites and maintain project timelines.
• Conduct every-other-Saturday storage and inventory visits to organize equipment and track deployment materials.
• Connect and secure hardware components, including cabling and peripheral devices, in accordance with site requirements.
• Document work performed, update service activity records, and communicate status through tools such as ServiceNow, Microsoft Office, and SharePoint when needed.

Qualifications:

• Hands-on experience with PC deployment, hardware installation, and field-based technical support.
• Proven ability to image and reimage devices and run scripted deployment tasks in a production environment.
• Working knowledge of computer hardware, associated peripherals, and cable installation best practices.
• Familiarity with Dell technologies and Apple devices in a support or deployment setting.
• Comfortable using Microsoft Office and ticketing or collaboration platforms such as ServiceNow and SharePoint.
• Willingness and ability to travel extensively throughout Arkansas for project assignments.
• Availability to work evening schedules Monday through Friday, with additional weekend responsibilities as required.

Compensation

$26.60-$30.80 Hourly

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