Customer Experience Specialist

We are looking for a Customer Experience Specialist to join a member-focused financial institution. This contract opportunity with the potential to become permanent is ideal for someone who enjoys combining personalized service, transaction support, and solution-based conversations to help customers reach their financial goals. In this part-time role, you will serve members across in-person and other communication channels while contributing to a welcoming and efficient branch experience. The position includes four weeks of paid training on a permanent schedule and requires availability every Saturday.

Responsibilities:
• Deliver attentive, relationship-driven service to members by addressing questions, resolving concerns, and creating a positive experience across service channels.
• Handle routine financial transactions accurately, including deposits, withdrawals, transfers, and loan payment activity, while maintaining balancing standards.
• Explore customer needs through conversation and recommend suitable financial products or services that align with their goals.
• Contribute to membership and deposit growth by engaging in proactive outreach and strengthening ongoing customer relationships.
• Support daily branch functions such as opening and closing activities, operational tasks, and general service readiness.
• Follow established procedures to reduce fraud exposure and operational risk through precise transaction processing and careful verification practices.
• Work closely with branch colleagues to meet service objectives and ensure a smooth, consistent customer experience.
• Maintain current knowledge of financial offerings, service updates, and relevant industry developments to provide informed guidance.

Qualifications:

• High school diploma or equivalent required.
• At least one year of experience in customer service, sales, or financial services that includes cash handling responsibilities.
• Strong verbal and written communication skills with the ability to build trust and maintain strong customer relationships.
• Demonstrated problem-solving ability and a genuine commitment to helping customers succeed.
• Proficiency with Microsoft Office applications; familiarity with banking platforms or other financial software is beneficial.
• Ability to support both transaction-based teller activities and broader customer advisory conversations.
• Availability to work a part-time schedule of 24 to 32 hours per week, including every Saturday.

Compensation

$20.54-$23.78 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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