Customer Service Representative

We are looking for a Customer Service Representative to support a nonprofit organization in Brooklyn, New York through an ongoing Contract position. This role focuses on delivering responsive assistance, handling inquiries with professionalism, and helping create a positive experience for the community served by the organization. The ideal candidate is organized, approachable, and comfortable using Microsoft Office to manage daily tasks efficiently.

Responsibilities:
• Respond to customer questions and service requests by phone, email, or in person with professionalism and care.
• Provide clear and accurate information about programs, services, and next steps to ensure a smooth customer experience.
• Document interactions, updates, and follow-up actions in internal records with attention to detail.
• Coordinate with internal team members to resolve issues, escalate concerns, and maintain timely service.
• Prepare routine correspondence, reports, and service-related documents using Microsoft Office applications.
• Track open inquiries and follow through to completion to ensure customer needs are addressed promptly.

Qualifications:

• Prior experience in a customer service or client-facing support role.
• Proficiency with Microsoft Office, including Word, Outlook, and Excel.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Detail-oriented demeanor and commitment to providing courteous service.

Compensation

$18.00-$20.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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