Desktop Support Technician

We are looking for a Desktop Support Technician to provide reliable technical assistance for end users and workplace technology in Washington Court House, Ohio. This position supports daily desktop operations, resolves hardware and software issues, and helps employees stay productive across office and production environments. The ideal candidate brings hands-on troubleshooting experience, strong customer service skills, and the ability to manage equipment setup, training, and ongoing technical support.

Responsibilities:
• Provide day-to-day technical support for desktop operating systems, business applications, and end-user computing tools across the site.
• Set up, image, configure, and deploy desktop and laptop computers for new and existing employees.
• Respond to help desk requests by diagnosing issues, resolving user problems, and escalating more complex incidents when needed.
• Assist with video conferencing technology by preparing equipment, troubleshooting connectivity issues, and supporting meetings as required.
• Repair and maintain end-user hardware such as PCs, laptops, scales, thermal printers, and handheld scanning devices.
• Track hardware assets and software licensing information to ensure records remain current and accurate.
• Deliver onboarding instruction for employees receiving network access for the first time and provide follow-up training to support continued system use.
• Maintain and troubleshoot the production labeling environment, including issue resolution, system updates, and preventative support activities.

Qualifications:

• Associate degree in a technical field or comparable hands-on experience in desktop support or a related IT role.
• At least 2 years of hands-on experience supporting computer hardware, user workstations, and help desk activities.
• Working knowledge of Windows 7 and Windows 10 environments and Microsoft Office 2016 applications.
• Ability to troubleshoot desktop, laptop, Wi-Fi, and general network connectivity issues effectively.
• Experience supporting hardware peripherals and end-user devices in a business or production setting.
• Familiarity with Active Directory and general PC support processes.
• Strong communication skills with the ability to assist users clearly and effectively.
• A+ certification or exposure to C# is helpful but not required.

Compensation

$60,000.00-$70,000.00 Yearly

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