Call Center Specialist

We are looking for a Call Center Specialist to support a manufacturing operation in Las Vegas, Nevada. This Contract to Hire position focuses on delivering responsive service to customers, coordinating order activity across teams, and keeping project details accurate from intake through post-order follow-up. The ideal candidate is organized, comfortable handling a high volume of requests, and confident working with internal partners and customer-facing systems.

Responsibilities:

• Coordinate customer orders from initial request through completion, ensuring information is accurate, timely, and aligned with established order management procedures.

• Partner with sales, intake, and quoting teams to gather details, answer questions, and support project activity across multiple product categories, including participation in kickoff discussions.

• Maintain customer account records, open order tracking, and shared documentation so teams have current and reliable order status information.

• Request pricing support when needed, upload order data to customer portals, and process related administrative updates in internal systems.

• Monitor lead times, revise shipping schedules when necessary, and communicate changes promptly to customers and sales representatives.

• Perform stock availability checks, prepare ticket selections within required timelines, and send shipment notifications for direct-ship orders.

• Support collection activities by securing required payments or deposits for applicable orders.

• Handle post-order tasks and customer-specific requests while ensuring program requirements are followed for national accounts, hospitality, international, private label, and other designated customer groups.

Qualifications:

• Experience in customer service, call center support, or order processing within a fast-paced business environment.
• Ability to manage inbound and outbound customer communication professionally and efficiently.
• Working knowledge of order entry practices and customer support workflows in a manufacturing or OEM setting.
• Proficiency with business systems and tools such as Salesforce, Zendesk, and Microsoft Office 365.
• Strong attention to detail with the ability to maintain accurate records, documentation, and status updates.
• Effective communication skills for collaborating with customers, sales teams, and cross-functional internal partners.
• Ability to prioritize multiple tasks, meet deadlines, and adapt to changing order and shipping requirements.

Compensation

$20.00-$21.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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