Customer Service Representative

We are looking for a Customer Service Representative to join a manufacturing team in Petersburg, Virginia on a Contract basis. This role is well suited for someone who stays composed in a busy environment, learns new processes quickly, and takes pride in delivering accurate, dependable support. You will serve as a key point of contact for customers while contributing to a collaborative, long-standing team that values professionalism, approachability, and long-term growth.

Responsibilities:
• Respond to incoming customer calls and messages with professionalism, clarity, and a service-focused approach.
• Enter and update orders accurately, ensuring customer information, product details, and related records are complete and correct.
• Support customers with questions, order status updates, and issue resolution through both inbound and outbound communication.
• Maintain careful attention to detail when handling account information, documentation, and service requests.
• Prioritize multiple tasks in a fast-paced setting while remaining calm and effective under pressure.
• Work closely with team members to provide consistent service and contribute to a positive, cooperative work environment.
• Learn company procedures, products, and service expectations quickly in order to become productive in the role.
• Assist with follow-up activities and process-related tasks as needed to help the team meet customer and operational goals.

Qualifications:

• Previous experience in customer service, call center support, or a similar customer-facing role.
• Ability to manage inbound and outbound calls while maintaining a courteous and detail-focused approach.
• Strong order entry and data accuracy skills with close attention to detail.
• Proven ability to work effectively in stressful or high-volume situations without losing focus.
• Quick learning ability and willingness to adapt to new processes and responsibilities.
• Outgoing, friendly communication style and the ability to work well within a close-knit team.
• Reliable organizational skills and the ability to handle multiple priorities efficiently.

Compensation

$19.00-$22.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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