Customer Service Representative II

We are looking for a Customer Service Representative II to support customer interactions in a fast-paced position based in Baltimore, Maryland. This role focuses on delivering courteous, efficient service across phone-based communications while helping customers with requests, questions, and order-related needs. The ideal candidate brings strong interpersonal skills, sound judgment, and the ability to manage a steady workflow with accuracy.

Responsibilities:

• Respond to inbound customer calls promptly and provide clear, attentive assistance for a range of service-related inquiries.

• Place outbound calls as needed to follow up on customer requests, confirm details, or provide updates on open issues.

• Enter orders and update customer information accurately within internal systems while maintaining attention to detail.

• Resolve routine concerns by identifying the issue, explaining next steps, and escalating more complex matters when appropriate.

• Deliver a positive service experience by listening carefully, showing empathy, and maintaining composure during challenging interactions.

• Coordinate with internal teams and staff members to ensure customer needs are addressed in a timely and effective manner.

• Maintain dependable attendance and manage assigned work during scheduled hours to support consistent service coverage.

Qualifications:

• Demonstrated experience in customer service, call center support, or a similar phone-based service environment.

• Strong verbal communication skills with the ability to explain information clearly and effectively.

• Proven ability to handle inbound and outbound calls while managing multiple customer needs efficiently.

• Experience with order entry and accurate data input in a business or service setting.

• Sound problem-solving skills and the ability to remain calm when working under pressure.

• Reliable attendance and a consistent, detail-oriented approach to daily responsibilities.

• Flexibility to work within assigned scheduling needs.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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