Helpline Counselor

We are partnering with a community-focused organization seeking a compassionate and dependable Helpline Counselor to provide support to individuals experiencing emotional, behavioral, or mental health challenges.

This is a contract-to-hire opportunity for someone who is an excellent listener, communicates with empathy, and is committed to helping others navigate difficult situations. In this role, you'll serve as a trusted point of contact, providing emotional support, connecting callers with appropriate resources, and documenting each interaction with professionalism and care.

Key Responsibilities

• Answer incoming calls from individuals seeking emotional or behavioral health support.
• Provide compassionate, nonjudgmental assistance while remaining calm during sensitive conversations.
• Assess caller needs and connect individuals with appropriate behavioral health, crisis intervention, or community resources.
• Accurately document call details, case notes, and follow-up actions while maintaining strict confidentiality.
• Support ongoing case coordination and ensure continuity of care when additional follow-up is needed.
• Utilize call management systems and electronic documentation tools to maintain accurate records.
• Participate in ongoing training related to crisis intervention, suicide prevention, and behavioral health best practices.

Qualifications:

• Fluent in English and Creole or English and Spanish.
• Bachelor's degree in Psychology, Behavioral Health, Social Work, Human Services, or a related field required.
• 1–2 years of experience in behavioral health, mental health services, crisis intervention, case management, patient support, or a similar helping profession.
• Excellent communication and active listening skills with the ability to quickly build trust over the phone.
• Ability to remain calm, empathetic, and professional while assisting individuals in emotionally challenging situations.
• Strong documentation, organizational, and computer skills.
• Previous call center, healthcare, nonprofit, or customer support experience is a plus.

If you're passionate about making a difference and want to support individuals during some of their most challenging moments, we'd love to hear from you.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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