Intake / Admissions Specialist

Position: Intake / Admissions Specialist

Location: Hayward, CA

Compensation: $26–$29/hour (DOE)

Job Type: Contract

About the Role

We are seeking a compassionate and detail-oriented Intake / Admissions Specialist to join a healthcare organization in Hayward. This role serves as a critical first point of contact for patients, families, referral sources, and healthcare providers, helping coordinate the admissions and intake process from initial referral through enrollment. The ideal candidate has strong customer service skills, healthcare administrative experience, and the ability to navigate sensitive situations with professionalism and empathy. This contract opportunity is ideal for someone who enjoys helping patients access care while ensuring a seamless admissions experience.

Responsibilities

• Receive, review, and process incoming referrals, admissions requests, and patient inquiries while ensuring accuracy and timely follow-up.
• Communicate with patients, family members, physicians, case managers, hospitals, and referral partners to gather required documentation and coordinate admissions.
• Verify insurance eligibility, benefits, authorizations, and payer requirements to support a smooth intake process.
• Maintain accurate patient records, intake documentation, admission logs, and electronic medical records while ensuring compliance with HIPAA regulations.
• Coordinate closely with clinical, scheduling, billing, and operations teams to facilitate timely patient onboarding and continuity of care.

Qualifications:

Qualifications

• 2+ years of experience in patient intake, admissions, patient access, medical office administration, healthcare customer service, or a related healthcare support role.
• Experience verifying insurance coverage, obtaining authorizations, and coordinating patient admissions or referrals.
• Strong knowledge of healthcare terminology, HIPAA requirements, and medical office procedures.
• Proficiency with electronic medical records (EMR/EHR) systems and Microsoft Office Suite, including Outlook, Word, and Excel.
• Excellent communication, customer service, organizational, and multitasking skills with the ability to manage high-volume caseloads.

Preferred Qualifications

• Experience in home health, hospice, skilled nursing, behavioral health, hospital admissions, or specialty healthcare settings.
• Familiarity with Medicare, Medi-Cal, commercial insurance plans, and managed care organizations.
• Bilingual skills are a plus.
• Associate's degree or equivalent combination of education and healthcare experience preferred.

Compensation

About Us

TalentMatch^®

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