Patient Access Representative

Position: Patient Access Representative

Location: Oakland, CA

Compensation: $24–$32/hour (DOE)

Job Type: Contract

About the Role

We are seeking a Patient Access Representative to support a healthcare organization in Oakland. This role serves as a key point of contact for patients, providers, and internal departments, helping ensure a seamless patient experience from registration through appointment completion. The ideal candidate is customer-focused, detail-oriented, and experienced in handling insurance verification, patient registration, scheduling, and administrative support in a healthcare setting. This contract opportunity is well-suited for someone who enjoys helping patients navigate the healthcare process while maintaining accuracy and compliance.

Responsibilities

• Serve as the first point of contact for patients by answering phones, greeting visitors, scheduling appointments, and providing exceptional customer service.
• Verify insurance eligibility, benefits, authorizations, and patient demographic information to ensure accurate registration and billing processes.
• Process patient registrations, maintain electronic medical records, obtain required documentation, and ensure data accuracy within healthcare systems.
• Coordinate with providers, insurance companies, and internal departments to resolve authorization issues, coverage questions, and patient account discrepancies.
• Maintain compliance with HIPAA regulations and organizational policies while documenting patient interactions and supporting daily administrative operations.

Qualifications:

Qualifications

• 2+ years of experience in patient access, medical reception, medical administration, healthcare customer service, insurance verification, or a related healthcare support role.
• Experience with patient registration, insurance verification, authorizations, scheduling, and electronic medical records (EMR/EHR) systems.
• Strong knowledge of healthcare insurance terminology, payer requirements, HIPAA regulations, and patient confidentiality practices.
• Proficiency with Microsoft Office Suite and healthcare software systems, with strong data entry and documentation skills.
• Excellent communication, customer service, problem-solving, and multitasking abilities in a fast-paced healthcare environment.

Preferred Qualifications

• Experience with Epic, NextGen, Cerner, or other electronic health record systems.
• Knowledge of medical billing, referrals, and prior authorization processes.
• Associate degree or equivalent healthcare administration experience.
• Bilingual skills are a plus.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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