Help Desk Analyst

We are seeking a customer-focused Help Desk Analyst to join a fast-paced support team. This role is ideal for someone with strong Help Desk or Service Desk experience who thrives in a high-volume call center environment. The successful candidate will provide end-user support across both Windows and macOS platforms, troubleshoot Microsoft 365 issues, manage device enrollment and policies through Intune and MDM solutions, and deliver exceptional customer service while resolving technical problems efficiently.

Key Responsibilities

• Serve as the primary point of contact for end-user technical support via phone, chat, email, and ticketing systems.
• Troubleshoot hardware, software, operating system, and application issues in a mixed Windows and macOS environment.
• Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Resolve account-related issues utilizing Active Directory, including password resets, account unlocks, security groups, and user provisioning.
• Manage and troubleshoot devices using Microsoft Intune and Mobile Device Management (MDM) platforms.
• Diagnose and resolve printer connectivity, configuration, and performance issues.
• Assist with workstation deployments, system upgrades, software installations, and hardware replacements.
• Document incidents, service requests, troubleshooting steps, and resolutions within the ticketing system.
• Escalate complex issues to appropriate teams while maintaining ownership of the customer experience.
• Meet established service level agreements (SLAs) and support metrics within a high-volume environment.

Qualifications:

Required Qualifications

• 3+ years of IT Support, Help Desk, Service Desk, or Technical Support experience.
• Previous experience supporting users in a call center or high-volume service desk environment.
• Strong troubleshooting skills supporting both Windows and macOS operating systems.
• Hands-on experience supporting Microsoft 365 products and services.
• Experience using Microsoft Intune and enterprise MDM solutions.
• Working knowledge of Active Directory administration and user account management.
• Experience troubleshooting and supporting networked printers and peripheral devices.
• Excellent verbal and written communication skills.
• Strong customer service mindset with the ability to support both technical and non-technical users.
• Ability to prioritize multiple issues and work effectively in a fast-paced environment.

Compensation

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.