Customer Service Representative

• Job Title: Customer Service Representative

• Location: Highland Hills, OH (Onsite)

• Pay Rate: $21.00/hr

• Duration: 6-month contract with potential for extension

About the Role:

In this position, you'll provide back-office support by assisting with payroll and billing processes while delivering excellent customer service. You'll work with client payroll and billing data, respond to customer inquiries, maintain accurate records, and help ensure payroll and billing are processed accurately and on time.

What You'll Be Doing:

• Processing and verifying payroll and billing information for accuracy

• Responding to customer questions professionally via phone and email

• Setting up new customer accounts and maintaining customer records

• Updating payroll and billing instructions for existing clients

• Processing credits, rebills, ACH, wire, and A/R transactions

• Assisting clients with payroll and billing reporting processes

• Providing basic software support and training for payroll and billing platforms

• Identifying discrepancies and notifying management of issues as needed

Qualifications:

What We're Looking For:

• Strong customer service or administrative experience (payroll or billing experience preferred)

• Excellent communication, organization, and time management skills

• Strong attention to detail and ability to reconcile data accurately

• Proficiency with Microsoft Office and standard office software

• Basic understanding of payroll, payroll taxes, A/P, A/R, or accounting principles is a plus

• Ability to multitask and work effectively in a fast-paced environment

Why You'll Love This Opportunity:

• Monday-Friday business hours

• Competitive pay at $21/hr

• Opportunity to build payroll and accounting support experience

• Potential for contract extension

• Collaborative, customer-focused team environment

Compensation

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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