Medical Customer Service Representative

We are seeking a compassionate and detail-oriented Medical Customer Service Representative to provide outstanding support to patients and their families. In this role, you will help patients understand their financial responsibilities, assist with payment arrangements, post payments to patient accounts, and support self-pay patients in pursuing state assistance when applicable. This is a high-volume, patient-facing role that combines customer service, healthcare administration, and financial support responsibilities in a fast-paced call center environment. This role is remote 3 days a week after training.

Hours: M-F: 8am – 4:30pm

Responsibilities:

• Provide outstanding customer service to patients and families by phone.
• Handle a high volume of inbound and outbound calls, approximately 60 per day.
• Help patients understand medical bills, balances, and financial responsibilities.
• Assist with payment plans, financial arrangements, and self-pay account support.
• Post payments, process credit card transactions, and update patient account information.
• Complete insurance verifications and resolve billing or payment issues.
• Work return mail and perform account follow-up as needed.
• Collaborate with team members to improve processes and workflow.

Qualifications:

• Strong interpersonal skills and emotional intelligence.
• Enjoys working directly with people each day to assess needs and resolve issues.
• Excellent verbal and written communication skills.
• Self-motivated with the ability to work effectively in a progressive office environment with minimal supervision.
• Comfortable in a fast-paced, ever-changing industry.
• Adaptable and open to learning new systems and technology.
• Strong organizational skills with the ability to prioritize and manage multiple tasks at once.
• Eager to contribute new ideas and improve existing processes.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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