Member Services Representative

Position Summary

The Member Services Representative serves as the primary point of contact for members. You will provide friendly, accurate, and timely assistance with inquiries, membership processes, program information, and issue resolution — all while delivering a positive experience in a mission-driven educational setting.

Key Responsibilities

• Serve as the first point of contact for members via phone, email, and in-person interactions, answering questions about membership benefits, programs, services, policies, and resources.
• Assist members with enrollment, registration, renewals, updates, and related processes in a clear and supportive manner.
• Provide information and guidance on educational programs, events, workshops, and available resources in both English and Spanish.
• Listen to member concerns, resolve issues empathetically and efficiently, and escalate complex matters when necessary.
• Maintain accurate and confidential member records and databases.
• Collaborate with internal teams to ensure members receive timely and consistent support.
• Help promote member engagement by sharing relevant information about programs and opportunities.
• Perform general administrative duties related to member services, such as data entry, correspondence, and documentation.
• Contribute to a welcoming, professional, and supportive environment for all members and visitors.

Qualifications:

Qualifications

• Fluent in English and Spanish — Required
• 1+ year of customer service, member services, or administrative experience in a professional setting (experience in education, schools, nonprofits, or member-based organizations is strongly preferred)
• Excellent verbal and written communication skills with a patient, friendly, and professional demeanor
• Strong problem-solving abilities and attention to detail
• Comfortable using Microsoft Office Suite (Word, Excel, Outlook) and able to learn new systems quickly
• Ability to handle confidential information with integrity and discretion
• High school diploma or equivalent required; associate’s or bachelor’s degree in education, communications, business, or a related field is a plus
• Reliable, punctual, and able to work effectively in a team-oriented, fast-paced educational environment
• Genuine interest in supporting students, families, educators, or community members

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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