Customer Service Representative

Robert Half is seeking a Bilingual Customer Service Representative (English/Spanish) for a growing client in the manufacturing industry. This role is ideal for someone who enjoys helping customers, solving problems, and building strong relationships. The ideal candidate is professional, organized, and thrives in a fast-paced environment while delivering exceptional customer service in both English and Spanish.

Key Responsibilities

• Provide exceptional customer service via phone, email, and chat in both English and Spanish.
• Respond to customer inquiries regarding products, pricing, order status, shipments, and account information.
• Resolve customer concerns and complaints promptly while maintaining a positive customer experience.
• Process customer requests, returns, credits, and account updates accurately.
• Coordinate with internal departments, including sales, warehouse, and operations, to ensure timely resolution of customer issues.
• Document customer interactions and maintain accurate records within the CRM system.
• Follow up with customers to ensure issues have been resolved and expectations have been met.
• Build and maintain strong relationships with customers by providing timely and professional support.
• Perform additional administrative and customer support duties as assigned.

Qualifications:

• Minimum of 2 years of customer service experience in a professional office environment.
• Fluent in both English and Spanish (spoken and written) is required.
• Strong communication, interpersonal, and problem-solving skills.
• Proficiency in Microsoft Office and experience working with CRM systems.
• Excellent organizational skills with the ability to multitask in a fast-paced environment.
• Positive attitude, strong attention to detail, and a commitment to delivering outstanding customer service.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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