Desktop Support Specialist

We are seeking a Desktop Support Specialist with hands-on experience supporting Microsoft environments and managing devices through Microsoft Intune. This role will be responsible for providing technical support to end users, troubleshooting hardware and software issues, managing endpoint devices, and ensuring a seamless technology experience across the organization.

Key Responsibilities

• Provide Tier 1 and Tier 2 desktop support for hardware, software, and network-related issues
• Deploy, configure, and manage Windows devices using Microsoft Intune
• Troubleshoot and resolve issues related to laptops, desktops, printers, mobile devices, and peripherals
• Enroll and manage devices through Intune and Microsoft Endpoint Manager
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
• Configure and enforce security policies, compliance settings, and device management policies
• Perform software installations, upgrades, and patch management
• Create and maintain technical documentation, knowledge base articles, and support procedures
• Assist with user onboarding, offboarding, and account management
• Escalate complex issues to senior IT staff when necessary
• Track and resolve support requests through a ticketing system while meeting established SLAs

Qualifications:

Required Qualifications

• 2+ years of experience in Desktop Support, Technical Support, or Help Desk roles
• Experience managing devices with Microsoft Intune
• Strong knowledge of Windows 10 and Windows 11 operating systems
• Experience supporting Microsoft 365 applications and services
• Familiarity with Active Directory, Azure Active Directory (Entra ID), and Group Policy
• Understanding of device deployment, endpoint security, and patch management
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication abilities

Preferred Qualifications

• Experience with Microsoft Endpoint Manager (MEM)
• Knowledge of Autopilot device deployment
• Familiarity with PowerShell scripting
• Experience supporting MacOS and mobile devices (iOS/Android)
• Exposure to cybersecurity best practices and endpoint protection solutions
• Microsoft certifications such as:
• Microsoft Certified: Endpoint Administrator Associate
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• CompTIA A+

Technical Skills

• Microsoft Intune
• Microsoft Endpoint Manager
• Microsoft 365
• Windows 10/11
• Active Directory
• Azure AD (Entra ID)
• Autopilot
• PowerShell
• Endpoint Security
• Ticketing Systems

What Success Looks Like

• Providing exceptional support and timely issue resolution for end users
• Maintaining a secure, compliant, and well-managed endpoint environment
• Improving device deployment and support processes through Intune automation
• Ensuring a positive user experience across all supported technologies

Compensation

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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