Systems Operations Senior Engineer

About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer to support critical ATM applications and associated enterprise platforms. This role focuses on ensuring high availability, stability, and performance of production systems through proactive monitoring, incident management, and continuous improvement. The ideal candidate is a self-driven team player who thrives in a fast-paced production support environment, demonstrates strong problem-solving skills, and is committed to delivering seamless banking services at scale

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4+ years of experience in Production Support / Systems Operations providing monitoring tools support for applications built on JAVA or .NET and cloud platforms.
• Proficiency in SQL, PL/SQL, and database troubleshooting (Oracle/MongoDB/SQL Server)
• Advanced scripting experience with Windows, Unix/Linux commands and scripting,
• Hands‑on experience supporting enterprise application platforms in the areas of monitoring, scheduling, or observability (e.g., Autosys, App Dynamics, Grafana, Splunk, Thousand Eyes, or equivalent)
• Exposure to CI/CD pipelines (Jenkins, Git)
• Scripting & Automated Testing, Continuous Integration and deployment (Jenkins)
• Hands-on experience with AWS/Azure/GCP (EC2, S3, Lambda, Azure Monitor, etc.)
• Experience in SRE concepts (SLAs, SLOs, error budgets)
• Strong automation using Python / Shell scripting / PowerShell/Ansible
• Familiarity with RCA methodologies
• Experience with vulnerability monitoring / patching processes
• Experience in incident, problem, and change management processes
• Strong troubleshooting skills with focus on application, batch and infrastructure issues
• Proven ability to triage complex production issues, perform root cause analysis, and drive issues to closure
• AI mind set, experience leveraging AI‑assisted tools for Production support, optimization, and operational efficiency

Job Expectations:

• Flexible to work in rotational shifts - 16/7, weekends, holidays and on-call support
• Effective communication skills to work across global teams
• Ability to operate independently with a strong ownership and accountability mindset.
• Ensure high availability of mission-critical ATM systems
• Strong verbal and written communication skills
• Good problem solving and analytical skills

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.