Sr. Manager Functional Processes

At DHL, our people are our greatest asset! Everyone’s contribution drives us to be the world's #1 logistics company.

Certified as a Great Place to Work and as a Top Employer, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career.

The Sr. Manager Functional Processes is responsible for designing, implementing, and continuously improving functional processes that accelerate the delivery of the DeC Americas 2030 Ambition. It plays a critical part in strengthening organizational leadership and building bench strength across the region. The role strategically deploys top functional talent across priority initiatives, critical capability gaps, and transformation programs to ensure execution excellence. At the same time, it fosters the development of future leaders by providing hands-on exposure to high impact projects, structured mentorship, and cross functional experiences

Essential Duties and Responsibilities:

• Lead and deliver high-priority functional projects, strategic initiatives, and critical operational challenges across the function.
• Apply deep subject matter expertise to solve complex problems, develop solutions, and accelerate decision-making.
• Ensure consistent execution and governance of functional strategies, standards, and best practices across the organization.
• Step into critical roles during period of transition, peak demand, or capability gaps to ensure business continuity and performance stability.
• Support functional transformation initiatives, including process improvements, digital adoption, and organizational change efforts.
• Champion a culture of continuous improvement, innovation, and accountability to enhance operational effectiveness.
• Collaborate with cross functional stakeholders (internal and external) to design, implement and scale process improvements ensuring effective adoption, clear communication, and sustainable outcomes.

EDUCATION & EXPERIENCE:

• Bachelor’s degree in business administration, Engineering or related field.
• 8 years of relevant experience 3+ years of experience supporting or leading HR transformation, process redesign, or enterprise change initiatives
• Strong working knowledge of HR process flows across the employment lifecycle and how those processes connect across functions
• Strong project management experience
• First Choice or Six Sigma certification preferred.

SKILLS & QUALIFICATIONS:

• Strong ability to align, influence, and mobilize teams across multiple initiatives without direct authority.
• Proven track record of delivering results in complex, fast-paced environments.
• Exceptional problem-solving and analytical capabilities, with the ability to interpret data and generate actionable insights.
• Strong business acumen to assess performance and recommend improvements and efficiencies.
• High level of proficiency in MS Excel, MS PowerPoint and data visualization tools
• Excellent communication, interpersonal, and stakeholder management skills.
• Project Management certification (e.g., PMP) is a plus.
• High level of professionalism, discretion, and ability to handle sensitive information.
• Ability to work under pressure with resilience and adaptability.
• High degree of mobility and flexibility, including willingness to relocate domestically or internationally for rotational assignments.

PHYSICAL DEMANDS:

• Regular sitting at workstation for 25 – 75% of the work shift
• Frequent standing and walking
• Travel required (<10%)

As a leading logistics company in one of the fastest growing industries, at DHL eCommerce, we offer our employees, and their dependents benefits and incentives to make them successful at work and home.

• Competitive Pay
• Bonus Programs
• Retirement Savings - 401k with company match
• Medical, Dental, Vision, Well-being programs
• FSA/HSA availability
• Tuition Reimbursement
• Paid Time Off including vacation and sick time
• Company Paid Holidays and Floating Holidays
• Paid Parental Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Short Term and Long-Term Disability
• Life Insurance

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.