Director of Contractual and Business Compliance

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JOB SUMMARY:
The Director of Compliance is responsible for leading the design, implementation, and oversight of the regional compliance framework, with a strong focus on legal and contractual compliance across customer and supplier agreements within a high-volume, cross-border logistics and eCommerce environment.

This role operates with significant autonomy ensuring all customer and supplier contracts, transportation agreements, vendor relationships, and operational processes comply with applicable laws, regulations, and DHL Group standards. The Director also implements and maintains DHL policies and procedures and acts as a key business partner to Commercial, Operations, Procurement, Finance, and Legal teams to enable growth while effectively managing compliance risk across a complex, multi-country regulatory landscape.

DUTIES AND RESPONSIBILITIES:

• Contractual Compliance (Customer & Supplier Agreements)
  • Own and lead governance of large-scale B2B customer and supplier contracts, transportation agreements, and last-mile delivery contracts, ensuring full compliance with contractual obligations.
  • Establish frameworks for contract lifecycle compliance, including:
    • Pre-signature risk review and compliance validation
    • Contract execution controls
    • Post-signature monitoring and obligation tracking
  • Partner with Commercial and Legal leadership to structure compliant pricing, surcharges, SLAs, and liability provisions.
  • Ensure compliance with key contract areas critical to logistics operations, including:
    • Service Level Agreements (on-time delivery, scan compliance, claims handling)
    • Billing accuracy, revenue recognition, and accessorial charges
    • Data privacy (customer and shipment data)
    • Cross-border shipping and trade requirements
  • Develop tools and dashboards to monitor contract performance, penalties, and exposure risks.
  • Lead remediation and escalation of contract breaches, disputes, and financial leakage risks.
• Regulatory & Trade Compliance
  • Ensure contractual compliance with regulations, including:
    • Transportation and logistics regulations
    • Customs and trade compliance requirements
    • Data protection laws (e.g., GDPR-equivalent frameworks, local data privacy laws)
    • Broader functional organizational compliance topics
  • Partner with Trade Compliance teams on cross-border shipment regulations, sanctions, and export controls.
  • Monitor regulatory developments and ensure operational and contractual alignment.
    
• Enterprise Compliance Management
  • Lead the local compliance management systems in alignment with DHL Group policies.
  • Maintain and improve Compliance plans and processes in close alignment with BU Compliance Officer and Country Compliance Officer.
  • Conduct periodic compliance risk assessments across countries and functions.
  • Define and implement policies, procedures, and controls focused on:
    • Commercial compliance
    • Contract governance
    • Third-party risk
  • Develop and roll-out compliance KPIs and dashboards for leadership visibility.
  • Provide reporting to the Americas CFO, CEO and global compliance leadership.
• Governance, Risk & Internal Controls
  • Ensure alignment between contractual obligations and financial/operational controls (e.g., billing, claims, penalties).
  • Collaborate with Internal Audit and Risk Management teams on:
    • Control testing
    • Audit readiness
    • Remediation plans
  • Support internal control frameworks where applicable.
  • Identify and mitigate risks related to penalty exposure, and non-compliance costs.
• Training & Business Partnership
  • Act as a trusted advisor to Commercial, Operations, and Procurement leadership.
  • Support and execute global compliance training schedule; deliver training as required.
  • Develop targeted training programs for:
    • Contract compliance and obligations
    • Supplier compliance and risk
    • Regulatory requirements in logistics
  • Drive awareness and embed compliance into day-to-day decision-making. Communicate compliance changes to impacted areas within the organization.
• Investigations & Issue Management
  • Lead investigations related to contract disputes, supplier misconduct, or compliance breaches as required
  • Oversee structured remediation and corrective action plans.
  • Support whistleblower processes and ensure adherence to DHL ethics standards.

REQUIREMENTS AND SKILLS:

• Strong expertise in contractual risk and compliance (customer & supplier agreements).
• Deep understanding of logistics operations and commercial models (pricing, SLAs, network dependencies).
• Knowledge of trade compliance, cross-border operations, internal controls and regulatory frameworks.
• Excellent stakeholder management across senior business leaders.
• Data-driven mindset with ability to build performance dashboards and KPIs.
• High integrity, strong judgment, and ability to operate in complex environments.
• Excellent business judgment and ability to think strategically and execute methodically, both for short term and long term.
• Proven ability of taking ownership, managing multiple, competing priorities simultaneously and successfully delivering results in a fast pace, dynamic environment.
• Experience identifying, hiring, leading, coaching and mentoring talents.
• Proven ability to partner across the organization and influence stakeholders to achieve results across diverse teams with varying objectives.
• Excellent communication and persuasion skills.
• Communicate and influence senior business leaders outside of own job area to accept practices and approaches.
• Develop strong, trusting relationships with senior business leaders across DPDHL.
• Cooperate with and coordinate 3rd parties e.g. external service providers.

EDUCATION/EXPERIENCE:

• Bachelor’s degree required; Law degree or strong legal/contractual background preferred.
• 10–15+ years of experience in:
  • Compliance, Legal, Risk, or Internal Audit
  • Logistics, supply chain, transportation, or eCommerce industries
• Strong experience managing high-volume commercial contracts and vendor ecosystems.
• Experience operating in a multi-country environment.
• Proven leadership in matrixed, multinational organizations.

PHYSICAL DEMANDS:

• Physical demands are consistent with professional office setting.
• Regular sitting at workstation for 25 – 75% of the work shift.
• Frequent standing and walking.
• Travel required (< 10%).
  

As a leading logistics company in one of the fastest growing industries, at DHL eCommerce, we offer our employees, and their dependents benefits and incentives to make them successful at work and home.

• Competitive Pay
• Bonus Programs
• Retirement Savings - 401k with company match
• Medical, Dental, Vision, Well-being programs
• FSA/HSA availability
• Tuition Reimbursement
• Paid Time Off including vacation and sick time
• Company Paid Holidays and Floating Holidays
• Paid Parental Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Short Term and Long-Term Disability
• Life Insurance

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.