Managing Director - Office of Strategic Initiatives

Position Description

Plans and directs the overall operation of a complex area/department and provides leadership for staff members. Under executive direction, performs highly varied administrative duties involving the use of independent judgment and professional skills. Responsible for all employees assigned to area.

Department

Office of Strategic Initiatives

Major/Essential Functions

As the operational leader within the Office of Strategic Initiatives, this role is based onsite inLubbock, Texas, and provides oversight of healthcare facilities across multiple locations.

• Strategic Leadership & Execution: Translate strategy into action; align healthcare sites with growth, quality, and access goals; lead expansions, partnerships, and site integrations; ensure a consistent care model and patient experience.
• Operational Oversight: Standardize workflows across multiple healthcare facilities, optimize staffing and resources, and resolve capacity, scheduling, and throughput issues across facilities.
• Financial Management & Accountability: Own financial performance of healthcare facilities to include managing budgets and controlling labor and supply costs.
• Clinical Quality: Ensure adherence to evidence-based protocols; monitor key healthcare quality metrics; partner with clinical leaders to drive continuous improvement.
• Compliance & Risk Management: Maintain regulatory compliance and accreditation readiness; Manage risk, incident reporting, and corrective actions for improvement.
• Talent & Leadership Development: Recruit, develop, and manage site leadership; drive development and succession planning; address performance issues across facilities through accountability and engagement.
• Patient Experience & Community Engagement: Deliver consistent, high-quality patient experience across sites; address patient grievances; build relationships with community stakeholders and referral networks.
• Performance Management: Use data and key performance indicators to monitor performance; benchmark performance across sites; and intervene promptly to address underperforming sites.
• Change Management & Execution: Lead implementation of new systems and initiatives; manage adoption and communication across sites.
• Workforce Stability: Evaluate turnover trends, address key attrition drivers, and formulate intervention strategies. Develop internal talent to build high-performing, resilient teams to strengthen operational capacity.

Required Qualifications

Bachelor's degree required. Seven years of progressively responsible management experience is required. Education beyond the bachelor's level may substitute for required experience on a year-for-year basis.

Preferred Qualifications

• Master's Degree preferred in Health Care Management, Business Management, or a related field of study.
• Prior experience working in a healthcare setting and/or healthcare systems, as a clinic administrator or similar role.
• Prior experience working in corrections.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.