Job Description:

Job purpose

We are seeking a proactive, detail-oriented Sales Account Administrator to support our EMEA sales team, which will be for a 6 month fixed term contract. In this pivotal role, you will manage the administrative functions that underpin our sales operations — from order processing and Salesforce updates to customer communication and documentation handling.

If you're highly organised, thrive under pressure, and enjoy working cross-functionally with teams across Sales, Service, Finance, and Logistics — this could be the role for you.

Key Tasks & Responsibilities

• Support the EMEA sales team to achieve sales goals and customer satisfaction.
• Manage order entry and update order progress via Salesforce (including MOCT creation in Agile) and order acknowledgement to customers.
• Maintain accurate records of leads, prospects, and sales campaigns in Salesforce.
• Coordinate with internal teams to communicate shipping details (ETA, tracking) to customers.
• Follow up on overdue payments and support after-sales customer satisfaction.
• Update and distribute the weekly Rolling Order Summary Sheet.
• Provide regular reporting on opportunities from Salesforce.
• Raise and process RMA requests, concessions, order amendments, and warranty orders for sales.
• Create and update customer accounts in IFS; complete supplier setup forms.
• Prepare basic quotations and provide lead times to support the sales cycle.
• Liaise with Service teams to ensure coordination on service-related orders.
• Ensure all documentation (tenders, contracts, transactions) is accurately saved and managed.
• Collaborate with business teams in the USA, UK, Italy and Germany to ensure timely order processing.
• Support with agent commission forms.
• Customer credit checks.
• Review customer terms and conditions on purchase orders in multiple European languages.

Key Competencies & skills

• Strong communication and interpersonal skills.
• Meticulous attention to detail with high levels of accuracy.
• Assertive and confident when liaising with sales engineers and other stakeholders.
• Able to manage multiple priorities and work effectively under pressure.
• Collaborative mindset; team player with a proactive, can-do attitude.
• Highly organised and process-driven.
• Ability to confidently communicate and work with multilingual territories within Europe.

Qualifications

• Minimum of 3 years’ experience in sales administration, customer service, or office support.
• ‘A’ level, NVQ, or equivalent qualification.
• Strong Microsoft Office skills (Excel, Outlook, Word); experience with Salesforce systems and ERP systems (e.g. IFS, Agile) is a plus.

Performance Metrics

Order Processing & accuracy

• 100% of customer orders processed within 24 hours of receipt (with complete documentation).

• Error rate in order entry < 1% per month.
• Order confirmation sent to customer within 1 working day of order entry.

Financial / Payment Support

• Follow-up on 100% of overdue payments weekly, with clear documentation of escalation or resolution.

Documentation and reporting

• Weekly Rolling Order Summary sent on schedule 100% of the time.
• RMA, concession, or amendment requests actioned within 48 hours.
• All new customer account setups completed within 2 business days of request.

Responsiveness and Communication

• Customer and internal team queries responded to within 1 business day.
• 100% of orders requiring coordination with Service team communicated at least 5 days in advance of delivery/site visit.
• No overdue requests > 2 business days from the sales team without follow-up.