Business Execution Senior Manager – Merchant Services Onboarding Implementations

About this role:

Wells Fargo is seeking a Business Execution Senior Manager to oversee its Merchant Services Implementation and Product Setup Operations responsibilities. The leader will manage the Operations Implementation team and is responsible for leading all aspects of the implementation and delivery of both routine and customized Merchant Services customer solutions during onboarding and throughout the client lifecycle. Additionally, this position will act as the primary liaison with all stakeholders within Merchant Services and across the bank related to new customer setup. This role will engage and influence strategy and leverage analytic and execution skills to drive key initiatives to deliver on program objectives and solve business problems.

In this role, you will:

• Leadership & Team Management

  • Lead and develop multiple teams of managers and individual contributors within Operations, ensuring alignment to business objectives and risk standards.

  • Drive talent management activities including coaching, performance management, and ongoing development.

  • Foster a culture of accountability, continuous improvement, and high performance.

• Client Onboarding & Implementation Delivery

  • Oversee end-to-end client onboarding and implementation lifecycle, including both routine and complex initiatives.

  • Lead Implementation Managers across functions to ensure successful execution and delivery.

  • Establish timelines, track progress, and manage escalations to ensure on-time, high-quality outcomes.

  • Ensure adherence to project management methodologies and operational standards.

• Strategy, Transformation & Execution

  • Develop and implement business unit strategies aligned with organizational goals.

  • Provide vision, direction, and execution plans for large-scale, cross-organizational initiatives.

  • Serve as a strategic advisor to leadership on transformation efforts and operational improvements.

  • Drive accountability for initiatives while optimizing efficiency and reducing risk.

• Risk, Controls & Governance

  • Identify, assess, and mitigate operational and implementation risks.

  • Enhance and maintain strong controls, procedures, and governance frameworks.

  • Address control gaps and support RCSA, internal audits, and regulatory exams.

  • Ensure compliance with policies and risk management expectations.

• Process Improvement & Change Management

  • Identify and execute process improvement opportunities across onboarding and implementation functions.

  • Lead change management efforts, including impact assessments, communication, and training.

  • Drive continuous improvement through feedback loops and operational insights.

• Stakeholder Engagement & Influence

  • Partner with Product, Technology, Sales, and external stakeholders to deliver solutions.

  • Influence senior leaders and stakeholders to align on priorities, resources, and outcomes.

  • Act as a key liaison across multiple business lines.

• Performance Management & Reporting

  • Define OKRs and KPIs to measure success and drive performance.

  • Design and deliver reporting on portfolio health, performance, and outcomes to stakeholders.

  • Ensure delivery meets quality standards and targeted cycle times.

• Subject Matter Expertise & Operational Excellence

  • Serve as a subject matter expert in onboarding, implementation, and setup processes.

  • Provide guidance on technical, operational, and processing functions.

  • Interpret procedures and advise leadership on execution strategies for complex initiative.

Required Qualifications:

• 7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

• 3+ years Management or leadership experience.

Desired Qualifications:

• Proven experience leading the strategy and resolution of highly complex and unique challenges that require solid analytical skills, extensive knowledge of business execution, and understanding of business, delivering longer term and large-scale solutions.

• Proven experience in a strategic business initiatives leadership role in Financial Services, preferably Payment Processing, Financial Services, and/or Fintech.

• Knowledge and understanding of financial business to business products & services, sales and relationship management processes and strong understanding of client needs.

• Leads by example with high energy, transparency, relationship management, and influencing skills; results-driven with risk-based mindset.

• Demonstrated experience developing strong, collaborative working relationships with a variety of constituents across all levels of organization.

• Ability to work independently with strong organizational, multi-tasking, and prioritizing skills needed to operate in a fast paced, matrix organization environment.

• Proven ability to leverage data and analytics tools and resources to build reporting, make business decisions and solve problems.

• Highly effective communicator - excellent verbal, written, and interpersonal communication skills.

• Ability to synthesize complex processes or concepts, data visualization.

• Expertise in crystalizing complex topics in easy-to-understand, clear, impactful executive-level presentations, leveraging fact-based approach.

• Extensive experience creating persuasive and impactful presentations to senior business leaders.

• Proficient in MS Office suite – Power Point, Word, Excel.

Job Expectations:

• Position will require onsite presence at one of the required locations listed below in a hybrid work schedule.

• Flexibility to support global teams across time zones.

• This position is not eligible for Visa sponsorship.

• Relocation assistance not available for this position.

Position Locations:

• 2800 S Price Road, Chandler, AZ

• 401 Las Colinas Blvd West, Irving, TX

• 800 South Jordan Creek Parkway, West Des Moines, IA

• 1150 W Washington Street, Tempe, AZ

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.