L1 Help Desk Technician

We are looking for an L1 Help Desk Technician to provide hands-on and remote technical support for employees in Fort Washington, Pennsylvania. This contract opportunity with permanent potential is ideal for someone who enjoys resolving day-to-day desktop and user issues in a Microsoft-centered environment while delivering dependable support to both office-based and remote staff. The position focuses on first-level troubleshooting, device readiness, ticket management, and responsive customer service in a Dell-based workplace.

Responsibilities:
• Deliver first-line technical assistance to employees working onsite and remotely, resolving common hardware, software, and access-related issues.
• Manage incoming support requests through a ticketing queue, documenting updates clearly and advancing unresolved matters when needed.
• Provide user support primarily through remote tools and messaging, while also assisting with occasional phone-based requests.
• Diagnose and fix routine desktop and laptop problems, including break/fix support for Windows-based systems and standard business applications.
• Set up and prepare end-user devices for deployment, ensuring equipment is ready for daily use.
• Perform regular checks of core office technology each morning and afternoon to help identify issues before they affect users.
• Support account and access tasks within Active Directory and related Microsoft tools as part of day-to-day service desk activities.
• Work closely with the local IT team to maintain reliable support coverage for a workforce split between office and remote operations.

Qualifications:

Compensation

$19.00-$21.00 Hourly

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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