Customer Relations Representative

We are looking for a Customer Relations Representative to support customers by managing inbound communications and documenting claim-related details with care and accuracy. This Contract position is based in San Diego, California, and is ideal for someone who brings strong service instincts, sound judgment, and a detail-oriented approach to every interaction. The person in this role will help create a responsive customer experience by addressing concerns, coordinating with internal teams, and maintaining dependable records.

Responsibilities:
• Respond to incoming calls related to injury claim reporting and capture all required information accurately in company systems.
• Use attentive listening and thoughtful follow-up questions to understand customer needs and provide effective support.
• Route inquiries to the correct teams and escalate more complex matters when additional assistance is needed.
• Work closely with internal departments to help resolve service issues and ensure timely follow-through.
• Build familiarity with organizational procedures and service practices to improve the quality and consistency of support.
• Identify potential service delays or workflow concerns and communicate them to Customer Care leadership before they affect operations.
• Perform all work in alignment with company standards, training expectations, supervisor guidance, and applicable legal requirements.

Qualifications:

Compensation

$23.75-$25.00 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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