Mortgage Servicing Payoff Manager

We are looking for an experienced Mortgage Servicing Payoff Manager to lead a critical servicing function in the greater Chicago area. This role oversees payoff operations, collateral release activities, and specialized loan servicing work while maintaining strong regulatory adherence and high service standards. The ideal candidate will bring deep mortgage servicing knowledge, sound operational judgment, and the ability to guide teams through quality, risk, and process improvement initiatives.

Responsibilities:

• Direct day-to-day payoff administration and related servicing operations, ensuring work is completed accurately, on schedule, and in accordance with internal expectations.

• Lead the preparation and delivery of payoff quotes and final documentation, confirming adherence to regulatory deadlines, investor rules, and client service commitments.

• Oversee lien release, satisfaction, reconveyance, and collateral document processing, including compliance with state-specific recording requirements and statutory timeframes.

• Manage specialized servicing activities such as loan modifications, subordinations, assumptions, recasts, billing support, residency verification reviews, and other non-routine transactions.

• Maintain effective controls over payoff funds, suspense accounts, reconciliations, fee accuracy, escrow balances, and borrower instructions to reduce risk and support audit readiness.

• Partner with Compliance, Cashiering, Tax and Insurance, Default Management, and Investor Reporting teams to resolve escalations, improve borrower outcomes, and support broader operational goals.

• Supervise third-party vendors including recording partners, title providers, and document custodians to monitor service quality, compliance, and turnaround performance.

• Use reporting, quality metrics, and workflow analytics to identify trends, strengthen controls, improve productivity, and advance automation and continuous improvement efforts.

• Provide leadership for the department through performance management, coaching, employee development, and clearly defined daily, weekly, and monthly objectives.

Qualifications:

Compensation

$80,000.00-$100,000.00 Yearly

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