Collections Specialist

We are looking for a dedicated Collections Specialist to join our team in Richardson, Texas. In this role, you will handle account collections with attention to detail and efficiency, ensuring compliance with industry standards and company policies. This is an excellent opportunity for individuals with a strong background in commercial and consumer collections to thrive in a dynamic environment.

Responsibilities:
• Negotiate and establish payment plans, settlements, and other arrangements within established guidelines.
• Analyze account details to develop effective strategies for recovering outstanding balances.
• Escalate complex or high-risk accounts to senior team members or management for further action.
• Achieve or exceed monthly goals related to collections, call volume, and quality standards.
• Ensure all collection efforts align with company policies and regulatory requirements.
• Address customer disputes, hardship requests, and complaints in a detail-oriented and empathetic manner.
• Collaborate with internal teams, including customer service, legal, and credit departments, to resolve account issues.
• Maintain accurate and up-to-date records of all collection activities in the system.
• Provide recommendations for process improvements to enhance collection efficiency.

Qualifications:

Compensation

$60,000.00-$63,000.00 Yearly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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