Medical Customer Service Rep

We are looking for a compassionate and detail-oriented Medical Customer Service Rep to support members with health plan questions in Minneapolis, Minnesota. This Long-term Contract position is ideal for someone who thrives in a fast-paced call center setting and can deliver clear, accurate guidance related to benefits, claims, and member services. The person in this role will help create a positive experience for members by resolving concerns efficiently and connecting them with the appropriate healthcare resources.

Responsibilities:
• Handle incoming calls from health plan members and provide clear explanations related to coverage, benefits, and claim status.
• Assist callers with questions about amounts owed, including billing concerns and statements issued by healthcare providers.
• Review member eligibility details and help individuals understand Medicaid-related services and managed care plan information.
• Guide members through provider network options so they can identify appropriate participating healthcare professionals and facilities.
• Explain medical authorization guidelines and help members understand when prior approval may be required for certain services.
• Support members with coordinating transportation arrangements and navigating scheduling options tied to their health plan benefits.
• Document customer interactions thoroughly and maintain accurate records of inquiries, actions taken, and follow-up needs.
• Deliver empathetic, high-quality service while meeting standards in a high-volume customer support environment.

Qualifications:

Compensation

$19.00-$20.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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