Help Desk Technician

We are looking for a Help Desk Technician to deliver dependable technical support for end users in Nashville, Tennessee. This Long-term Contract position focuses on resolving day-to-day hardware, software, and connectivity issues while ensuring a smooth support experience for employees. The role is fully onsite and suited to someone who can balance hands-on troubleshooting, clear communication, and accurate ticket documentation.

Responsibilities:
• Respond to user support requests by diagnosing technical problems and providing effective solutions for desktop, software, and network-related issues.
• Manage incoming service desk tickets, prioritize requests appropriately, and maintain timely progress through resolution.
• Lead remote support sessions when needed to troubleshoot user concerns and restore functionality as efficiently as possible.
• Prepare equipment, account access, and related support tasks for employee onboarding and offboarding activities.
• Record detailed notes on customer interactions, technical findings, and completed actions to maintain accurate support documentation.
• Perform diagnostic testing to identify the source of reported issues and apply appropriate corrective measures.
• Escalate more complex incidents to higher-level support teams when advanced troubleshooting is required.
• Install, configure, update, and repair computer hardware and software to support daily business operations.
• Follow up with users after service is provided to confirm issues have been fully resolved and expectations have been met.

Qualifications:

Compensation

$23.00-$27.50 Hourly

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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