Medical Front Desk Specialist

We are looking for a Medical Front Desk Specialist to support daily front office operations for a non-profit healthcare organization in Charlotte, North Carolina. This Contract to Permanent position is ideal for someone who enjoys creating a welcoming experience for patients and visitors while keeping administrative processes organized and efficient. The person in this role will manage incoming communication, coordinate scheduling and documentation, and provide dependable on-site support across a busy medical office environment. Success in this position requires attention to detail, discretion, strong communication skills, and the ability to balance patient-facing service with administrative responsibilities.

Responsibilities:
• Welcome patients, guests, and vendors in a courteous manner, determine their needs, and guide them to the appropriate staff or location.
• Answer and route a high volume of internal and external phone calls, providing accurate information and ensuring timely follow-up when needed.
• Support front desk workflows such as patient check-in, appointment coordination, visitor assistance, and upkeep of reception processes.
• Prepare, update, and organize correspondence, reports, presentations, and other office materials using standard business software.
• Maintain filing systems, records, and reference documents while ensuring information is accessible, accurate, and handled confidentially.
• Coordinate meetings and office activities, including scheduling, logistics, and communication with internal team members and external contacts.
• Assist with general administrative operations such as supply ordering, record maintenance, basic bookkeeping tasks, and office equipment support.
• Review routine office procedures, identify opportunities to improve efficiency, and contribute to special projects or additional assignments as needed.
• Handle protected health information in accordance with privacy standards, organizational policies, and applicable federal and state regulations.

Qualifications:

Compensation

$22.00-$25.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.