Help Desk Technician

Robert Half is seeking a Help Desk Support Specialist to provide technical assistance to end users in a fast-paced IT environment. This role will support users with day-to-day technical issues and deliver excellent customer service through phone, email, chat, and remote support.

Key Responsibilities:

• Provide help desk support for hardware, software, and user access issues
• Perform Active Directory password resets and basic account administration
• Support users with Office 365 applications, including Outlook, Teams, and related tools
• Troubleshoot and resolve issues in Windows 10 environments
• Deliver remote support to end users via phone, email, and chat
• Document support requests, resolutions, and escalations in the ticketing system
• Escalate more complex technical issues to the appropriate IT teams as needed
• Maintain strong communication with users throughout the support process

Qualifications:

Compensation

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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