Customer Support Representative - Bilingual Spanish

Position Summary

Our nonprofit client is seeking a compassionate and service-oriented Bilingual Customer Support Representative to support clients, donors, and community members. This role is ideal for someone who is fluent in English and Spanish, enjoys helping others, and thrives in a mission-driven environment.

The representative will serve as a key point of contact, handling inquiries, providing information, and ensuring a positive and professional experience for all stakeholders interacting with the organization.

Key Responsibilities

• Respond to incoming calls, emails, and online inquiries from clients, donors, and community members in both English and Spanish
• Provide accurate information regarding programs, services, eligibility requirements, and organizational resources
• Assist individuals with application processes, intake forms, or service requests as needed
• Document all interactions in the organization’s CRM or case management system
• Route complex inquiries to appropriate internal departments or program staff
• Support follow-up communications to ensure timely resolution of requests
• Maintain a high level of professionalism, empathy, and confidentiality in all interactions
• Assist with data entry and administrative support related to customer service operations
• Participate in team meetings and contribute to improving service delivery processes

Qualifications:

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.