Customer Success Specialist - Bilingual Spanish

Position Summary

Our nonprofit client is seeking a proactive and relationship-focused Customer Success Specialist to support program participants, partners, and stakeholders. This role is ideal for someone who enjoys building relationships, problem-solving, and ensuring a high-quality experience for individuals engaging with the organization’s services.

The Customer Success Specialist will act as a key liaison between clients and internal teams, helping ensure successful program engagement, timely follow-up, and overall customer satisfaction.

Key Responsibilities

• Serve as the primary point of contact for program participants and external stakeholders
• Build and maintain strong relationships to ensure positive engagement and satisfaction
• Guide individuals through onboarding, program enrollment, or service utilization processes
• Monitor customer accounts or case progress to ensure timely follow-up and resolution
• Document interactions, updates, and outcomes in CRM or case management systems
• Collaborate with internal teams (program staff, operations, and support services) to resolve issues
• Identify opportunities to improve customer experience and streamline processes
• Conduct follow-ups via phone and email to ensure ongoing engagement and support
• Assist with reporting on customer activity, trends, and program participation metrics
• Provide feedback to leadership regarding recurring issues or service gaps

Qualifications:

Compensation

About Us

TalentMatch^®

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