IT Support Technician

We are seeking an IT Support Technician to provide Level 1 technical support in a primarily Windows-based environment. This role will support end users with day-to-day help desk needs, including account access issues, printer connectivity, login troubleshooting, and basic hardware support. The ideal candidate brings strong foundational IT support experience, excellent customer service skills, and working knowledge of cloud-based identity and device management tools. Based on general knowledge.

Key Responsibilities

• Provide Level 1 technical support for employees across hardware, software, and access-related issues. Based on general knowledge.
• Troubleshoot and resolve common help desk tickets, including password resets, account unlocks, login issues, printer connectivity, and basic endpoint hardware problems. Based on general knowledge.
• Support a primarily Windows environment, with occasional troubleshooting for Apple devices. Based on general knowledge.
• Assist with user account provisioning, deprovisioning, and access management using cloud identity platforms such as JumpCloud or equivalent tools. Based on general knowledge.
• Help manage endpoints through MDM platforms such as Zoho ManageEngine, Microsoft Intune, or similar solutions. Based on general knowledge.
• Support users with Google Workspace applications, including Gmail, Docs, and Sheets. Based on general knowledge.
• Document tickets, resolutions, and recurring issues accurately within the help desk system. Based on general knowledge.
• Escalate more complex technical issues to higher-level support teams as needed. Based on general knowledge.
• Deliver professional, timely, and customer-focused service to end users. Based on general knowledge.

Qualifications:

Compensation

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