Business Intelligence and Process Analyst

Student Financial Services (SFS) is a unit within the Controller's Office, which is part of Finance & Operations at the University of Pittsburgh. The Controller's Office is responsible for internal and external financial reporting, budgeting, tax matters, accounting, capital structure, and student financial services.

SFS oversees student billing, payment processing, and payment technology operations serving undergraduate and graduate students across all campuses of the University. This position sits directly within SFS and serves as an embedded technology and business analysis resource supporting the operational and data needs of the department.

For more information regarding Pitt Finance & Operations, please visit our website at: https://www.financeoperations.pitt.edu/

Works with business groups to solve more complex problems using technology. Analyzes advanced business needs and evaluates complex business processes to recommend process enhancements. Assists in helping junior and more senior business analysts with complex projects.

• Analyzes complex business needs and evaluates business processes to identify gaps, inefficiencies, and opportunities for technology-driven improvements.

• Develops and maintains comprehensive business requirements documentation throughout the project lifecycle.

• Collaborates with business groups and project teams to translate business needs into technical solutions and process enhancements.

• Escalates issues that may impact project timelines and seeks guidance from senior analysts when addressing unexpected challenges.

• Assists junior and senior business analysts on complex projects, providing support across assigned areas.

Must be able to sit for prolonged periods of time. Must be able to use a computer, keyboard, and mouse for extended periods. Must be able to communicate effectively, both verbally and in writing. Occasional lifting of materials or equipment up to 10 pounds may be required.