Posted June 26, 2026
Director- Patient Experience
Lubbock, Texas, United States
Full Time
Reference: 45255BR
Position Description
Directs, plans, coordinates and supervises the operation and activities of a specialized unit or small department; develops and implements policies and procedures, administers the budget, organizes tasks and sets priorities. Drives patient-centered care by analyzing satisfaction data, training staff on communication best practices, and resolving grievances. They bridge the gap between patients and medical staff to improve the overall healthcare journey.
Department
SOM Patient Services Lbk
Major/Essential Functions
Required Qualifications
Bachelor's degree in a related area plus five years of progressively responsible management experience OR a combination of education and/or years of experience in management to equal a minimum of 9 years.
Preferred Qualifications
Healthcare worker experience.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.
Directs, plans, coordinates and supervises the operation and activities of a specialized unit or small department; develops and implements policies and procedures, administers the budget, organizes tasks and sets priorities. Drives patient-centered care by analyzing satisfaction data, training staff on communication best practices, and resolving grievances. They bridge the gap between patients and medical staff to improve the overall healthcare journey.
Department
SOM Patient Services Lbk
Major/Essential Functions
- Utilizes interpersonal and communication skills for all aspects of the job.
- Connects patient experience metrics to operational and financial performance goals.
- Trains clinical and administrative staff on customer service, relationship building, and communication frameworks.
- Investigates, mediates, and resolves complex patient complaints or grievances.
- Collaborates with frontline teams and leadership to implement changes that improve access to care, care coordination, and the healing environment.
Required Qualifications
Bachelor's degree in a related area plus five years of progressively responsible management experience OR a combination of education and/or years of experience in management to equal a minimum of 9 years.
Preferred Qualifications
Healthcare worker experience.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.
Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.
