Member Services Representative

We are looking for a service-driven individual to join a financial services team as a Member Services Representative. This contract opportunity is ideal for someone who enjoys building trust with members, guiding them through financial solutions, and supporting daily branch activity in a fast-moving environment. The role combines customer care, transaction processing, and product education, offering the chance to make a meaningful impact on member satisfaction and financial confidence.

Responsibilities:
• Build strong member relationships by learning about financial needs and connecting individuals with suitable accounts, services, and solutions.
• Guide members in using digital banking tools and other financial resources so they can manage their accounts with greater confidence and convenience.
• Handle routine and complex account activity, including deposits, withdrawals, transfers, payments, and maintenance requests for consumer and business accounts.
• Contribute to membership and deposit growth by recognizing opportunities to introduce additional products and savings options.
• Alternate between service desk and teller responsibilities based on branch traffic, staffing needs, and operational priorities.
• Follow security and compliance procedures closely, identify unusual account activity, and escalate potential fraud concerns when appropriate.
• Support member engagement efforts through outbound communication designed to strengthen relationships and uncover additional service needs.
• Assist with daily branch operations such as opening and closing tasks, resolving balancing issues, and maintaining smooth workflow across the team.
• Partner with coworkers to meet service objectives, maintain a well-organized branch environment, and complete special assignments as needed.

Qualifications:

• High school diploma or equivalent required.
• At least 1 year of experience in customer service, banking, retail sales, call center support, or another member-facing role involving cash handling.
• Strong communication and interpersonal skills with the ability to serve a diverse customer base professionally and respectfully.
• Demonstrated ability to work efficiently in a fast-paced environment while managing multiple tasks with accuracy.
• Comfort using computers for daily work, including data entry, typing, Microsoft Office, and customer or banking systems.
• Commitment to delivering excellent service and helping members understand products, services, and self-service tools.
• Ability to work collaboratively with a team and adapt to changing priorities, including a Monday through Saturday schedule based on business needs.
• Experience with banking platforms, member service systems, or financial software is preferred.

Compensation

$20.54-$23.78 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.