Help Desk Analyst I

We are looking for a Help Desk Analyst I to provide responsive technical support for end users in Chicago, Illinois. This Long-term Contract opportunity is ideal for someone who enjoys solving day-to-day IT issues, communicating clearly with users, and keeping support requests organized from intake through resolution. The role focuses on supporting Microsoft-based workplace technologies, troubleshooting desktops and peripherals, and delivering a dependable service experience in a fast-paced environment.

Responsibilities:
• Deliver first-level technical assistance for hardware, software, connectivity, and peripheral issues affecting end users.
• Diagnose and resolve problems involving Windows devices, Outlook, Microsoft 365 applications, and related workplace tools.
• Manage user accounts and access by working within Active Directory and Microsoft Entra environments.
• Support device setup, configuration, and policy-related tasks through Microsoft Intune.
• Record, prioritize, and update support requests in a ticketing platform while maintaining accurate documentation throughout the issue lifecycle.
• Troubleshoot email and collaboration issues connected to Office 365 and Exchange services.
• Provide patient, attentive customer support by guiding users through solutions in a clear and approachable manner.
• Assist with telephony or communication platform support when needed, including environments using tools such as RingCentral.
• Escalate complex incidents appropriately and collaborate with other IT teams to ensure timely resolution.

Qualifications:

Compensation

$19.79-$23.91 Hourly

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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