Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical support for users in Merrillville, Illinois. This Long-term Contract position is ideal for someone who enjoys resolving access issues, supporting desktop environments, and delivering reliable first-line assistance across Microsoft-based systems. The role focuses on maintaining smooth user operations through prompt troubleshooting, account support, and coordination with broader infrastructure teams when advanced issues require escalation.

Responsibilities:
• Administer user access by handling account provisioning updates, password assistance, lockout resolution, and related permission requests.
• Deliver front-line support for desktop and end-user technical issues, including basic connectivity problems and general Windows environment troubleshooting.
• Perform approved security-related user support tasks such as application whitelisting and other routine access control activities.
• Assist employees with digital wallet configuration and onboarding to ensure successful setup and adoption.
• Monitor system and infrastructure alerts, conduct initial assessment, and route issues appropriately based on impact and urgency.
• Review VMware logs to identify probable causes of incidents and escalate findings to the appropriate external support group when necessary.
• Work with external technical partners for issues tied to supported platforms while maintaining ownership of communication and follow-through.
• Carry out routine server support duties such as restarting services and completing other limited administrative tasks within defined procedures.
• Support environments using on-premises Active Directory and contribute to user-level identity administration in a setting evolving toward Entra ID.
• Manage and update service desk tickets with clear notes, status changes, and timely resolution details.

Qualifications:

Compensation

$27.71-$32.09 Hourly

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