Recovery Representative I (Tier II)

We are looking for a Recovery Representative I (Tier II) to support payment recovery operations and deliver responsive service for both internal partners and external clients in Rochester, New York. This Long-term Contract position focuses on resolving returned banking items, protecting company revenue, and guiding customers through available resolution options with professionalism and accuracy. The ideal candidate brings a strong customer service mindset, sound judgment, and the ability to work effectively in a fast-paced, compliance-driven environment.

Responsibilities:
• Investigate returned bank transactions and take timely action to bring each item to resolution while maintaining accurate records.
• Communicate with clients, branches, and internal teams to explain recovery steps, answer questions, and recommend suitable service alternatives.
• Review product and account details across payroll, tax, benefits, garnishments, retirement, debit card, and related service areas to support informed decisions.
• Research client issues, address objections with appropriate guidance, and manage recovery activities through completion to maximize retained revenue.
• Update daily payment-related and payroll hold reporting with a high level of accuracy to help prevent penalties and service disruptions.
• Assess account standing and approved service usage to reduce financial exposure and support risk-conscious decision-making.
• Meet daily call volume expectations and follow established departmental procedures, documentation standards, and compliance practices.
• Participate in ongoing learning and apply regulatory requirements, including debt collection standards, during all customer interactions.

Qualifications:

Compensation

$23.00-$23.00 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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