Credit and Collections Specialist

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Credit and Collections Coordinator

Location: Chattanooga, TN

Our client is seeking a Credit and Collections Coordinator to join their team in Chattanooga, Tennessee. This is an excellent opportunity for a detail-oriented accounts receivable and collections professional who thrives in a fast-paced environment and has experience managing billing discrepancies, customer deductions, and EDI invoice activity for large client accounts.

This role is heavily focused on driving collections performance, supporting invoice processing through EDI/customer portals, and resolving billing issues that delay payment. The ideal candidate will bring a proactive approach to customer follow-up, strong problem-solving skills, and the ability to work cross-functionally with sales, supply chain, and internal finance teams to reduce delinquency and improve cash flow.

Key Responsibilities

• Manage the collection of past-due accounts receivable balances from an existing customer base
• Take ownership of customer collections activity and build strong relationships with client contacts
• Prioritize and follow up on outstanding balances to accelerate payment and reduce delinquency
• Research and resolve billing issues that prevent payment, including disputes related to invoices, returns, chargebacks, rebates, and deductions
• Investigate account discrepancies by partnering with sales, trade promotions, supply chain, and other internal teams
• Work directly with customers to resolve payment obstacles, answer billing questions, and provide invoice support or backup documentation
• Reconcile customer statements and billing records, and process credits and rebills as needed
• Support efforts to minimize bad debt exposure and maximize accounts receivable recovery
• Maintain accurate credit, collection, and account documentation, including detailed collection notes and weekly activity tracking
• Communicate company credit and payment policies clearly and professionally to customers
• Participate in process improvement initiatives and cross-functional projects that enhance quality and efficiency
• Use sound judgment to identify priority accounts, escalation points, and appropriate collection strategies
• Provide strong internal and external customer service in a team-based credit environment

Additional Responsibilities

• Enter and manage EDI invoices through various customer portals and websites
• Support invoice visibility and payment processing for large customer accounts with portal or EDI requirements

Why Apply

This is a great opportunity for a collections professional who enjoys the challenge of solving invoice and billing problems, working through EDI requirements, and helping ensure timely payment from key customers. If you are motivated by improving cash flow, reducing aging receivables, and partnering across departments to resolve issues, we would like to hear from you. This role offers a hybrid work environment, outstanding benefits, and stable organization.

Apply today to learn more about this opportunity.

Qualifications:

Compensation

$45,000.00-$50,000.00 Yearly

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