Tier II Help Desk Analyst

Tier II Help Desk Analyst

Onsite | Austin, TX | Contract-to-Hire

Join a fast-growing, innovative company in Austin that is scaling rapidly and investing heavily in technology, people, and infrastructure. This is an opportunity to step into a highly visible support role where you will directly influence employee productivity, system reliability, and overall user experience.

This environment is ideal for someone who wants to move beyond basic ticket resolution and grow into systems administration, cloud support, or endpoint engineering. You will work alongside a collaborative IT team, gain exposure to modern tools, and play a key role in supporting a dynamic and evolving workforce.

What You'll Do:

• Resolve escalated Tier I support issues and serve as a key point of contact for complex troubleshooting
• Manage and prioritize tickets within ServiceNow (ITSM), ensuring timely resolution and strong user communication
• Support a predominantly MacOS environment, including device troubleshooting, configurations, and performance issues
• Troubleshoot audio/visual (AV) issues including conference rooms, collaboration tools, and meeting technologies
• Provide end-user support across the Microsoft ecosystem, including M365 administration, Azure Active Directory (Entra ID) access management, and Intune device management and policy support
• Execute user lifecycle processes, including new hire onboarding and provisioning, offboarding and deprovisioning, as well as access management and permission troubleshooting
• Handle common support requests such as password resets, account lockouts, distribution list creation, and end-user support across hardware and software
• Identify recurring issues and contribute to process improvements and documentation

Qualifications:

Compensation

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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