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Posted June 26, 2026
M4 Knick

Technical Sales & Field Applications Specialist

M4 Knick
Milford, Ohio, USA Full Time
Compensation: $40 to $50 Hourly
standard benefit package, health, dental, 401k, HSA, PTO and holidays
Minimum Level of Education
High School/GED
Preferred Level of Education
2 Year Degree (AA, AS, etc.)
Skills
industrial instrumentation, process controls, automation, tech support, field service, PLC controls, testing, 4-20mA, HART, Modbus, Foundation Fieldbus, Profibus, EtherNet/IP
Security Clearance
None
EEO Statement
Equal Opportunity Employer
M4 Knick is an Equal Opportunity Employer and provides equal employment opportunities in accordance with applicable federal, state, and local laws.

Job Description Summary

The Technical Support & Field Applications Specialist provides high-quality technical support to customers, external sales representative partners, and internal sales teams for M4 Knick products. This hybrid role blends in-house technical troubleshooting with hands-on field service. Based out of our Milford, OH headquarters, the successful candidate will resolve application challenges via phone and email while regularly traveling to customer locations to perform equipment startups, commissioning, calibrations, training, and advanced troubleshooting activities.

Time Allocation & Reporting

• Office-Based Support: 50-75% of time dedicated to customer support, application specification, and product service at headquarters.
• Field-Based Service: 25-50% of time dedicated to customer site visits for equipment commissioning, training, and onsite troubleshooting.
• Reporting Structure: Reports directly to the Technology Manager.

About M4 Knick

M4 Knick is a growing supplier of engineered liquid analysis systems headquartered in Milford, Ohio, serving industrial and municipal customers throughout North America. We proudly support industry leaders across the chemical, power, food & beverage, refining, pharmaceutical, and water treatment industries.

Primary Responsibilities

Remote Technical Support (50-75% Office Focus)
• Specify Equipment
• Resolve Issues
• Assist with RMAs
• Knowledge Management

Field Service & Applications (25-50% Travel Focus)
• Commissioning & Startups
• Calibrations & Testing
• Onsite Troubleshooting
• Training Delivery

Desired Characteristics & Experience

• Minimum 3 years of industrial instrumentation, process control, automation, technical support, or field service experience.
• Strong foundation in instrumentation and industrial process automation.
• Working knowledge of 4-20 mA, HART, Modbus, Foundation Fieldbus, Profibus, and EtherNet/IP.
• Strong written and verbal communication skills.
• Ability and willingness to travel approximately 25-50% throughout North America.

Education

• Bachelor's degree in a technical field preferred.
• Associate degree, military technical training, or equivalent experience also considered.

Physical Requirements

• Ability to travel throughout North America.
• Ability to work safely in industrial environments.
• Ability to lift up to 50 pounds with or without reasonable accommodation.

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