Sr. Customer Service Specialist

We are looking for a Sr. Customer Service Specialist to join our team in Memphis, Tennessee in a contract-to-permanent capacity. This highly visible role serves as a central point of contact for customers and internal partners, helping ensure orders move smoothly from initial entry through delivery while maintaining a high standard of service. The position is well suited for someone who enjoys balancing customer communication, operational coordination, and account support in a fast-paced environment. You will work closely with sales, operations, warehouse, technical, and manufacturing teams to deliver a reliable and detail-focused customer experience.

Responsibilities:
• Oversee the full order lifecycle, entering customer orders accurately and following them through fulfillment to ensure timely completion.
• Partner with sales, operations, warehouse, technical support, and manufacturing teams to keep customer commitments aligned with inventory, production, and shipping schedules.
• Serve as a primary customer contact by responding to inquiries, providing status updates, and resolving service-related issues promptly and effectively.
• Support account-related activities such as preparing pricing information, assisting with proposals and contract details, and contributing to customer retention and growth efforts.
• Review open orders, forecast inputs, and demand patterns to help improve planning visibility and day-to-day operational performance.
• Maintain customer records, shared communication channels, order documentation, and reporting data with a strong focus on accuracy and organization.
• Identify workflow gaps and recommend practical improvements that strengthen service quality and operational efficiency.
• Provide backup assistance across customer service and commercial operations functions as business needs shift.
• Coordinate shipping-related details for domestic and international customers, including communication tied to timelines and required export documentation where applicable.

Qualifications:

Compensation

$19.00-$22.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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