Communication Specialist

We are looking for a Communication Specialist to support a major customer-facing communications effort within the retail industry. This Long-term Contract position will focus on shaping clear, compelling messaging that helps guide customers through an important payment platform transition over the course of a year. The ideal candidate brings strong planning and writing capabilities, along with the ability to coordinate effectively across multiple partner teams and business functions.

Responsibilities:

• Develop and maintain a comprehensive communications roadmap that supports a large-scale payment platform initiative and keeps activities on schedule.

• Create customer-facing and internal communication content that delivers clear, consistent messaging across multiple channels.

• Build and manage editorial calendars to organize messaging timelines, campaign milestones, and content delivery priorities.

• Partner with cross-functional stakeholders, including marketing technology, payments teams, and external business groups, to align communication strategy and execution.

• Support awareness and adoption efforts designed to help a high-volume customer base transition to a new payment provider within defined timelines.

• Coordinate messaging across involved organizations to ensure brand consistency, clarity, and a unified customer experience.

• Review communication performance and stakeholder feedback to refine messaging approaches and improve engagement outcomes.

• Contribute to project-related communication planning for platform consolidation activities as business needs evolve.

Qualifications:

Compensation

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