Customer Service Representative

We are looking for a Customer Service Representative to support customers in the aerospace industry from our New Jersey location. This Long-term Contract opportunity is ideal for someone who enjoys building strong client relationships, managing order activity, and keeping communication clear across multiple teams. The person in this role will help ensure customers receive timely updates, accurate quotes, and responsive service throughout the order process.

Responsibilities:
• Deliver courteous, attentive support that creates a positive experience for customers throughout each interaction.
• Work closely with internal teams to help keep spare parts orders moving on schedule and communicate progress as needed.
• Receive quote requests from customers, prepare order-related documentation, and process approved requests into sales orders.
• Investigate account or order issues, identify practical solutions, and coordinate with the appropriate parties to resolve concerns.
• Provide customers with shipping updates and follow through to confirm they have the information they need.
• Maintain accurate records of customer activity, transactions, and service issues within Siebel.
• Prepare routine reports and complete documentation required to support customer service operations.
• Connect customers with additional internal departments or external vendors when specialized service information is needed.
• Handle administrative assignments and other support tasks requested by the management team to meet business needs.

Qualifications:

Compensation

$23.75-$27.50 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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