Customer Service Representative

We are looking for a detail-focused Customer Service Representative to support a manufacturing team in Oakland, New Jersey. This Long-term Contract opportunity is ideal for someone who can coordinate order-related activity, maintain accurate reporting, and keep communication moving across sales, engineering, production, and leadership. The position is onsite and requires a highly organized individual who is comfortable managing administrative processes, tracking project status, and presenting updates in meetings.

Responsibilities:
• Manage incoming customer order activity by coordinating updates across internal teams and ensuring information is processed accurately and on time.
• Maintain and refine Excel-based trackers to monitor confirmed projects, status changes, and outstanding items requiring follow-up.
• Generate operational and customer service reports from Oracle and other internal systems to support leadership decision-making.
• Compile daily, weekly, and monthly reporting for customer service and broader business needs with a strong focus on accuracy.
• Communicate with sales, engineering, and production teams to gather current project details and resolve missing or unclear information.
• Support leadership with behind-the-scenes administrative work, including documentation updates, report preparation, and status tracking.
• Participate in recurring sales meetings and contribute clear updates on project activity, customer issues, and reporting insights.
• Present collected data and project information during conference calls or internal meetings when needed.
• Monitor key metrics and keep records current to help the department stay organized in a fast-moving environment.

Qualifications:

Compensation

$21.85-$25.30 Hourly

About Us

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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